Current topics
Blog & News
LMS
Loyalty Trends 2025 - The future of customer loyalty and how you can benefit from it
Link to Blog Artikel: Loyalty Trends 2025 – Die Zukunft der Kundenbindung und wie Sie davon profitieren
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CustomerService
The difference that many underestimate
Customer service vs. customer support
Link to Blog: Kundenservice vs. Kundensupport: Der Unterschied, den viele unterschätzen
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Automation
Automation & AI trends: What are the benefits of (Gen)AI, AI agents & co?
Link to Blog Artikel: Automation & AI Trends: Was bringen (Gen)AI, AI Agents & Co?
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MA
What is marketing automation? A comprehensive guide (2025)
Link to Blog: Was ist Marketing Automation? Ein umfassender Guide (2025)
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Automation
The digitalised retail store - automation & AI in the shop
Link to Blog Artikel: Der digitalisierte Retail Store – Automation & AI in der Filiale
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Automation
AI
Process
Automation in business: how to make processes smarter and faster
Link to Blog: Automatisierung im Business: Wie Sie Prozesse smarter und schneller gestalten
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CRM
Managing the customer relationship from the cloud
Link to Blog Artikel: Das Management der Kundenbeziehung aus der Cloud heraus
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