Simple and flexible creation and configuration of customer loyalty programmes that will delight your customers. Our Loyalty Management Solution offers you out-of-the-box functionalities to set up exactly the loyalty programme that meets your individual requirements. For example, status/level-based programmes in which customers receive points for every transaction and interaction. Earn & Burn, where customers receive points for every transaction and interaction and can use them as a direct discount, or voucher-based, where customers can convert their points into bonus cheques or offers. There are no limits to the possibilities.

Everything at a glance. With our integrated 360 Customer View, you can not only access the customer master data from your CRM, but also have a complete overview of your customers' loyalty activities - whether transactions, open vouchers, points status and much more. You can also give your customer service agents the opportunity to respond directly to enquiries and improve customer satisfaction through fast interaction (e.g. rebooking transactions and bonus points or awarding sorry points in the event of problems with the order). Do you want to make your checkout systems and/or your online shop even better? No problem, because you can make all loyalty information about your customers available to all your systems via our API.

Easily create and manage your loyalty rules via our Loyalty Frontend and offer your customers the customer experience you want. Our flexible data model allows you to create rules for any type of interaction. No matter whether transactions, e.g. on the entire purchase or the incentivisation of specific products. Use the data that you already have in your CRM. There are no limits to the possibilities for interacting with your customers with the Loyalty Engine.

Your customers deserve a reward. And you deserve a reward engine that enables you to take your customer relationships to the next level. Using the rules, you can easily define what kind of rewards your customers should receive when they interact with your brand. Whether it's offers, discounts, services, 2-for-1, cashback or whatever ideas you want to implement. Forget complex rewards management - with the Loyalty Engine you have the tool to easily control all loyalty activities.

Thanks to our decades of experience in CRM & Loyalty, we have already integrated many business processes out-of-the-box. From the multi-currency capability of our solution if you operate internationally, standardised returns and cancellation logics, campaign management, through to wallet integration, card management and much more. This saves you time and stress from implementation to go-live. So you can concentrate on what is really important: Your customers.

What would loyalty be without insights? With our cloud-based loyalty analytics add-on, we offer you the opportunity to access all your customers' loyalty data in real time, regardless of your IT infrastructure. You can run this data, aggregations or scorings directly into your BI tool or synchronise specific information such as point scores, status levels, etc. to third-party systems in order to use them for personalising your newsletters or for display in the online shop. Of course, we are also happy to support you with analyses by our data scientists in order to get the best out of your data.