We make companies work better for their customers. Creating better business. DEFACTO.

We create Better Business

At DEFACTO, we empower organisations to work better for their customers by turning data-driven insights and cutting-edge automation into sustainable, customer-centric business success. Our mission is simple but powerful: we make organisations smarter and more efficient – for better customer experiences and long-term business success. With many years of experience in business process outsourcing (BPO), AI-powered decision-making and workflow automation, we are the trusted partner for transforming the customer experience.

That's what we stand for

We are convinced that true customer centricity is based on intelligent processes, optimised workflows and a relentless pursuit of efficiency. Our solutions help companies to rethink their customer interactions through the use of artificial intelligence and automation. This simplifies complex workflows and frees teams to focus on what matters most: meaningful customer relationships and impactful decisions. DEFACTO operates at the intersection of innovative technology and human connection, helping companies realise their full potential through relationships built on trust, insight and innovation.

Our conviction

At DEFACTO, we know that sustainable growth doesn't come from short-term solutions, but from continuous improvement, intelligent customisation and a deep understanding of the individual customer journey. We believe in the transformative power of data and automation, but also that these tools are only as effective as the vision behind them. That's why we partner closely with our clients - not just to implement solutions, but to drive lasting change that is felt throughout their organisation.

What our customers can expect

When you choose to partner with DEFACTO, you gain more than just a service provider - you gain a strategic partner for building a customer-centric, results-driven business.

DEFACTO is more than a provider of intelligent solutions - we are a partner committed to your journey to operational agility, customer satisfaction and measurable business success.

That's what we stand for

Our conviction

What our customers can expect

When you choose to partner with DEFACTO, you gain more than just a service provider - you gain a strategic partner for building a customer-centric, results-driven business.

DEFACTO is more than a provider of intelligent solutions - we are a partner committed to your journey to operational agility, customer satisfaction and measurable business success.

DEFACTO ENGAGE x VERTICALADS

DEFACTO Engage is part of the VerticalAds Group

VerticalAds Group is an internationally oriented expert in digital marketing and CRM/loyalty solutions. The group combines expertise in acquisition marketing, CRM technology, data management, and lifecycle customer loyalty. Customers from all industries benefit from coverage of the entire customer lifecycle, from initial brand contact to long-term loyalty. The portfolio includes the specialized performance marketing networks communicationAds, financeAds, retailAds, the global network Kwanko, and DEFACTO Engage GmbH, which emerged from the acquisition of technology-related business areas of DEFACTO GmbH.

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