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MORE IMPACT. LESS EFFORT. SMART CUSTOMER CENTRICITY.

AI-supported insights, smart automation and seamless technology integration – for scalable efficiency and sustainable success.

MORE IMPACT. LESS EFFORT. SMART CUSTOMER CENTRICITY.

AI-supported insights, smart automation and seamless technology integration – for scalable efficiency and sustainable success.
CREATING BETTER BUSINESS

Our expertise at a glance

With over 35 years of experience in the digitalization of customer, data and process management, DEFACTO is your ideal partner for sustainable business success.
Our specialized portfolio delivers targeted solutions for today's challenges – from automation to data-based customer platforms and advanced analytics. Thanks to our in-depth expertise in customer management, we develop customized strategies and implement solutions that are precisely tailored to your requirements.

Marketing Automation

With data-driven insights, smart workflows and seamlessly integrated technologies, we enable personalized communication that improves the customer experience, increases conversion rates and promotes sustainable growth. Our approach: true enablement and automated, data-based control along the entire customer journey - as an effective lever for CX.
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Loyalty Management

Strengthen customer loyalty sustainably - with individual loyalty strategies that increase brand value, engagement and sales. Our holistic solutions create emotional loyalty, optimize customer experiences and maximize customer lifetime value.
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Customer Relationship Management

CRM solutions that transform your customer management – with a plan and state-of-the-art concepts for sustainable customer loyalty and growth.
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Customer Data Platform

Optimize the customer journey with a powerful customer data platform and maximize the output of your data-driven marketing.
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Customer Service

Whether building up your customer service or taking it over, we prove every day that long-term partnerships lead to greater employee competence. We are not only providers, but also co-thinkers for the continuous optimization of your service.
Read more

Marketing Automation

With data-driven insights, smart workflows and seamlessly integrated technologies, we enable personalized communication that improves the customer experience, increases conversion rates and promotes sustainable growth. Our approach: true enablement and automated, data-based control along the entire customer journey - as an effective lever for CX.
Read more

Loyalty Management

Strengthen customer loyalty sustainably - with individual loyalty strategies that increase brand value, engagement and sales. Our holistic solutions create emotional loyalty, optimize customer experiences and maximize customer lifetime value.
Read more

Customer Relationship Management

CRM solutions that transform your customer management – with a plan and state-of-the-art concepts for sustainable customer loyalty and growth.
Read more

Customer Data Platform

Optimize the customer journey with a powerful customer data platform and maximize the output of your data-driven marketing.
Read more

Customer Service

Whether building up your customer service or taking it over, we prove every day that long-term partnerships lead to greater employee competence. We are not only providers, but also co-thinkers for the continuous optimization of your service.
Read more

Tailor-made solutions for you

With data-driven insights and smart automation, we enable companies to better understand their customers and ensure sustainable success.
Contact now
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Tailor-made solutions for you

With data-driven insights and smart automation, we enable companies to better understand their customers and ensure sustainable success.
Contact now

Holistic approach for sustainable business success

ASSESSMENT – Analysis with an impact

We identify potential and challenges in order to set the right levers for efficiency and customer centricity based on data.

CONSULTING – Customer centricity with a plan

We develop a clear roadmap that enables companies to consistently align their processes with their customers and implement sustainable improvements.

IMPLEMENTATION – Ensuring functioning systems

We implement solutions that work smoothly, empower the organization and ensure long-term efficiency.

AUTOMATE – Scaling with intelligence

We use AI and automation to make business processes more efficient, reduce manual effort and sustainably increase performance.

Holistic approach for sustainable business success

ASSESSMENT – Analysis with an impact

We identify potential and challenges in order to set the right levers for efficiency and customer centricity based on data.

CONSULTING – Customer centricity with a plan

We develop a clear roadmap that enables companies to consistently align their processes with their customers and implement sustainable improvements.

IMPLEMENTATION – Ensuring functioning systems

We implement solutions that work smoothly, empower the organization and ensure long-term efficiency.

AUTOMATE – Scaling with intelligence

We use AI and automation to make business processes more efficient, reduce manual effort and sustainably increase performance.

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