Retail Operations Day 2025
An exclusive event from DEFACTO, ServiceNow and The Cloud People
That was our agenda
01:00 - 01:30 pm - Welcome
01:30 - 01:45 p.m. - Introduction to the program
01:45 - 02:25 p.m. - Pioneer Case - how Ferrero activates retail media data from REWE for digital communication for the first time in Germany
Speaker
Annette Calandrini, Ferrero
02:25 - 02:55 p.m. - Break
02:55 - 03:35 p.m. Cooperation with the means of AI: Classification and starting points
Speaker
Moritz Patzke, Lavazza
03:35 - 04:05 p.m. - Panel: AI Agents
Speaker
Jakob Fröhner, ServiceNow & Thomas Plennert, DEFACTO
04:05 - 04:35 p.m. - Break
04:35 - 05:05 p.m. - End-to-end store management
Speaker
Amy Könings & Timo Fuhrmann, ServiceNow
05:05 - 05:45 p.m. - Empowerment - the power of co-determination
Speaker
Norbert Hegmann, ServiceNow
05:45 p.m. - Wrap-up
from 05:50 p.m. - Barbecue and drinks
Date: 27.03.2025
Time: 13:00 (CET)
Location:
Merkur Arena, Arena Str. 3, Düsseldorf
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Our hosts
Thomas Plennert
Director Business Development & Marketing, DEFACTO
Christopher Jost
Sales Manager Digital Business, ServiceNow
Winfried Jarke
Business Development Representative, The Cloud People
Thomas Plennert
Director Business Development & Marketing, DEFACTO
Christopher Jost
Sales Manager Digital Business, ServiceNow
Winfried Jarke
Business Development Representative, The Cloud People
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