Turn your
customers into fans of your company
High customer satisfaction thanks to competent solutions, whether automated dialogues or 2nd level processing by our agents.
CREATING BETTER BUSINESS
We will find the right way to optimise your customer service
Build up
We build up your customer service and stand by your side in an advisory capacity. We create structures and processes and give you proactive feedback to improve your service.
Takeover
Do you already have a service but are not happy with it? We take over and optimise existing structures with our specialists.
Partial outsourcing
Even if you only want to outsource areas or are looking for a benchmark partner, we are the right place to go.
Optimisation through AI & automation
Whether in existing structures or as part of an expansion, our AI solutions and virtual agents help you make the best possible use of your budget.
We will find the right way to optimise your customer service
Build up
We build up your customer service and stand by your side in an advisory capacity. We create structures and processes and give you proactive feedback to improve your service.
Takeover
Do you already have a service but are not happy with it? We take over and optimise existing structures with our specialists.
Partial outsourcing
Even if you only want to outsource areas or are looking for a benchmark partner, we are the right place to go.
Optimisation through AI & automation
Whether in existing structures or as part of an expansion, our AI solutions and virtual agents help you make the best possible use of your budget.
WHY DEFACTO?
Your contact
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