Deliver outstanding loyalty experiences to your customers – based on out-of-the-box software features.
Based on our experience from more than 155 loyalty programs, we included a multitude of features and functions in the standard of our product.
Drive sales – via real-time shopper engagement and targeted offers:
Not only offers and vouchers will trigger your customers, also event based bonus rules will encourage your customers interaction with your brand.
As a marketer, be independent from IT.
Run and manage your loyalty program with simple point and click technology and user friendly interfaces.
As IT, offer self-sufficiency and unrivaled loyalty functions to your marketers.
Through user friendly interfaces, marketers will be independent from IT and be able to manage the rules of the loyalty program by themselves.
Easy integration in days – not weeks or months.
Through easy and variable interfaces, surrounding systems are connected in days not weeks or months.
Up to 20%
of additional turnover for our customers
EARN & BURN
The DEFACTO Loyalty Engine enables you to manage your bonus rules in various ways to create an outstanding loyalty program. The flexible data model lets you build rules on all kind of data.
We connect to surrounding systems in realtime:
- Connect cash desk or any other online system through REST APIs
- Use Bulk APIs to upload Big Data files.
- Immediately react and engage via Salesforce
We enrich the customer profile in Salesforce with data collected through the loyalty program e.g. points balance, transaction and booking information, used and possible vouchers
We provide an analytical database which lets you discover and use your data. Scheduled attribute calculation keeps attributes up to date and Salesforce technology lets you engage with your customers through all kinds of channels and engage in the right way and at the right time.
Run your individual loyalty program based on Tiers and increase member engagement with adding levels of exclusivity to the program. Offer great value to top tier customers and make customers to become brand advocates.
POINTS RETURN HANDLING
When customers return items and used offer or received extra points than DEFACTO Loyalty Engine takes care of recalculating the points balance. This also includes different currencies.
VOUCHERS & BENEFITS
Create and manage high personalized vouchers for a specific target group or define benefits for the different tiers in your loyalty program. You can set all kind of financial or other benefits within your loyalty program.
A USER-FRIENDLY INTERFACE EMPOWERS THE MARKETER TO RUN AND MANAGE THE LOYALTY PROGRAM WITH SIMPLE POINT AND CLICK TECHNOLOGY.
Know your customer from his first touch with your brand and provide him a unique customer experience along his customer journey with tailored one-to-one marketing. While that extend his CLV and increase business revenue up to 20%.