Thanks to our many years of experience, our comprehensive services ensure that you have the right concepts, the necessary skills, sufficient and flexible resources and rapid implementation in order to leverage your added value potential from customer relationships – with minimized project risks. The skills and resources required for the scope of the project can be deployed both in the outsourcing model and on location at your premises.
We support you with our many years of expertise in answering all of your questions in the areas of CRM strategy, customer-centric management, loyalty, customer development and customer recovery. Thanks to our experience in developing and designing customer loyalty programs, we have the necessary expertise when it comes to strategy and implementation, process knowledge, as well as technical and analytical know-how. We help you to identify sales potentials and to develop them with the proper measures.
Using intelligent data compression processes, we calculate valuable key figures and attributes. They form the basis for the recognition of correlations formed by data-mining and the development of forecast models which we use to optimize your customer-oriented business processes.
With our many years of expertise, we can provide you with support when it comes to all of your retail, loyalty and CRM issues, as well as your market and your customers. We use a wide range of survey and analysis methods. The aim is to create products that are tailored to the needs of your customers, as well as messages and shopping experiences that provide for sustained loyalty. To this end, we combine purchase and CRM data with research data and provide you with recommendations for action from conception to implementation.
Our project managers steer your projects to success. You profit from their experience gained from numerous similar projects and bring the perspective of the end customer into line with organizational implementation and technological enabling. Along the way, they use best practices, agile project management, and common tools in order to seamlessly integrate into your workflows. Not least of all, of course, through physical on-site presence.
We support you from conception to development, all the way through to “In-Time & In-Budget” integration of your CRM solution. With the help of the agile development method (Scrum), we implement your requirements individually and guarantee comprehensive implementation of your customer-oriented business processes. Our team of experts operates your solution in a (up to) 24/7 support and maintenance service.
In order to transfer the loyalty concept into communication, we provide experts who develop a communication strategy for your loyalty program, define customer journeys and design individual communication elements in art and copy. The basis for this is provided by the insights regarding your customers in conjunction with your corporate targets.