In the case of business processes that you prefer not to operate or only want to operate in part with your own resources and dedicated skills, we operate them for you at the highest quality, service and performance level – either in part or as a whole – in order to exploit the full potential of your customers and the technologies employed for customer management on your behalf.
IT- AND DATA
In order to guarantee quality assurance in all development and operating steps, we use the CI/CD process for technical implementation and system operation. We offer this in all operator models (OnPrem, Hybrid or pure Cloud). We offer guaranteed SLAs and monitoring models tailored to your needs for long-term support in live operation. Our compliance with EU-GDPR provisions as well as basic IT security guidelines in accordance with ISO 27001 is strict.
Insights Management encompasses comprehensive analytical consulting and the creation of relevant business rules. The aim is to make insights usable throughout the entire organization, to make them available in a demand-oriented manner and thus to optimize business processes in a sustainable way.
Our customer success teams accompany you as a customer from joint development of the CRM strategy, derived from corporate targets, through operationalization of the strategy in the form of initiatives to operational management of these initiatives. You benefit from a central contact point that controls value creation based on strategic goals and operational KPIs in a customer-oriented manner. We pursue a highly integrative approach in order to orchestrate both the specialized departments in the customer’s organization and the internal experts in a customer-centric workflow for the common objective.
With a journey approach that employs data-based business rules, automation and intelligent personalization to optimize the customer experience as well as marketing spending effectiveness, we control customer-centric multichannel communication via owned, earned and paid media. We use our customer knowledge for maximum conversion in direct mailings, e-mail marketing, app engagement, messengers and chats as well as for display ads and social media marketing.
Personal and individual support for your customers in the B2B and B2C sectors is our core business and strength. Motivated, long-standing employees competently implement your goals. We provide good advice and, as competent contact partners in first and second level support, long-term customer loyalty. Our core competencies include conventional inbound and outbound telephony and e-mail management as well as international social media and social ambassador management.
With our central and structured storage, administration and labeling of various CRM-relevant media contents, we offer our customers the possibility of retrieving, using and continuously processing required content in real time at any time. Tools and individually selected software solutions suitable for the respective project form the technological prerequisites to this end.