defacto call center GmbH
Am Pestalozziring 1–2
91058 Erlangen

Telephone:  09131–772-0
                       0180 1 defacto
Telefax:         09131–772-2325
Web:              www.defacto.de
E-Mail:           info@defacto.de

Managing Directors
Gerald Schreiber, Erich Schuster

Registered office Erlangen
Registry court Fürth
HR 3757

Sales tax identification number in accordance with § 27 a UstG
DE 132493505

Persons responsible for content, in accordance with § 10 paragraph 3 MDStV
Julia Hölscher, Sandra Daschner (address as above)

Editorial and project leaders
Julia Hölscher, Sandra Daschner

Consultancy, design and implementation
Agentur triebwerk
www.agentur-triebwerk.de

In case of problems or questions regarding our website, please contact the webmaster: webmaster@defacto.de

Legal notices:
All items of information, data, documents or similar statements (‘information’) on the websites of defacto call center GmbH, Erlangen, are subject to the following provisions:

1. Data protection
The privacy of personal data, such as name, address, telephone number or email is very important to us at defacto call center GmbH. For this reason, our websites are operated in accordance with data protection legislation.

1.1 Personal data
Without the agreement of the user we will not collect personal data through our websites. The user decides whether or not to release personal data as part of a registration, a survey, an order or similar. The personal data of users will be used exclusively for the purpose of answering their enquiries, to process an order or to give users access to special data or offers.

For the care of customer relationships it may become necessary that personal data are stored, processed and used within the company defacto call center GmbH in order to be able to improve our response to users’ requirements or to improve our products and services. defacto call center GmbH will not sell personal user data to third parties or market these in other ways. If users do not agree with the use of their personal data to the extent specified above, they can inform us accordingly at any time. We will immediately respond by blocking the user’s data as requested. Upon request by the user we will give written information as to the extent to which personal data about the user have been stored.

Personal data will only be passed on to third parties within the context of mandatory legal provisions. Our members of staff are duty-bound to observe secrecy.

1.2 Automatically gathered information that does not constitute personal data.
When accessing websites of defacto call center GmbH, information will occasionally be collected automatically that is not related to a specific person (in particular the Internet browser and operating system used; the name of the customer’s Internet provider; the website from which the customer visits the websites).
defacto call center GmbH uses this information in order to improve the attractiveness of its own websites.

1.3 Cookies
When visiting the websites of defacto call center GmbH it may happen that information is saved on your computer in the form of cookies, which will automatically recognise the users when they next visit the website. Cookies make it possible to adapt a website to customer interests and to save user data so that these don’t have to be entered again by the users each time they visit the site. If you do not agree with this practice, please adjust the setting on your Internet browser to ensure that it deletes cookies from your computer hard disk or that it blocks all cookies or warns you before saving a cookie.

1.4 Safety of data on the Internet
The World Wide Web is a system accessible to the public. The release of personal data online is entirely at the risk of the user. It is possible that data can get lost on the way or falls into the hands of unauthorised third parties. defacto call center GmbH will do everything to ensure the safety of personal data. Care will be taken to protect your data against loss, destruction, falsification, manipulation and unauthorised access and/or unauthorised release.

2. Liability
defacto call center GmbH does not make any statements regarding the suitability of information contained on its websites for any particular purpose. The information is provided to the customer ‘as seen’ and without warranty, irrespective for what legal reason. The information on the websites does not constitute an offer in the legal sense.

defacto call center GmbH reserves the right to add information to its websites or to modify or delete items of information.
defacto call center GmbH does not give any warranty regarding the freedom of viruses or damaging components of any information, software or similar material (‘downloads’) which has been obtained from the websites of defacto call center GmbH.

In the context of the information on these websites, any claims for damages against defacto call center GmbH, irrespective of their legal reason, in particular for positive breach of an obligation, breach of duties arising from contractual negotiations or for unlawful acts are precluded. This does not apply where liability is imposed by the Product Liability Act in cases of intent, gross negligence, the non-compliance with assured characteristics or breach of essential contractual duties. However, compensation for damages in the case of breach of essential contractual duties is limited to those damages that are typical for the contract and predictable, unless the damages are due to intent or gross negligence. The above provisions do not impose a change to the onus of proof to the disadvantage of the user.

3. Liability for links
The websites of defacto call center GmbH contain links to other Internet sites that are not maintained by defacto call center GmbH. These external websites contain information by natural persons and/or legal entities that are legally independent of defacto call center GmbH. defacto call center GmbH is not responsible for the content of these websites; neither does defacto call center GmbH condone, support or confirm these items of information contained in external websites or linked addresses listed therein.
Other brands mentioned on the websites of defacto call center GmbH are the product names, company names or brand names of their respective owners. All rights not expressly granted to the user remain reserved for the respective owner.

4. Copyright
Users of the websites of defacto call center GmbH are entitled to use, copy and, without modification, process the documents, diagrams etc. (‘information’) available on these sites, provided the copyright note of defacto call center GmbH is included on all items of information and the use of the information serves exclusively for the users’ informative purposes, and the content of the information is used exclusively for non-commercial purposes, and none of the available information is modified, and none of the diagrams available on the websites are used, copied or processed independent of the complete accompanying text.

5. Status of the website
Copyright © 2006 defacto call center GmbH, Am Pestalozziring 1–2, D-91058 Erlangen.
All rights reserved. Date: April 2006.

.